Air New Zealand Lost & Found

Air New Zealand Lost & Found

If you’ve lost an item while traveling with Air New Zealand, follow these steps to recover it:

Report Immediately – Notify Air New Zealand staff at the airport or contact the airline’s Lost & Found service as soon as possible. Provide details like flight number, seat, and a description of the item.

Online Form – Submit a lost item report via Air New Zealand’s website under the "Lost Property" section. The airline will search for your item and contact you if found.

Check with Airports – If the item was lost at the airport, contact the respective airport’s Lost & Found office, as they handle items left in terminals or security areas.

Tracking & Recovery – Found items are typically held for a limited time. If identified, you may need to arrange collection or pay for return shipping.

Partner Airlines & Connections – If lost on a partner airline or during a connecting flight, check with the operating carrier’s Lost & Found service.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Air New Zealand Australia Contact Centre at Phone (Toll-Free): 1800 132 476.