Cathay Pacific Lost & Found

Cathay Pacific Lost & Found

If you've lost an item or your baggage while traveling with Cathay Pacific from an Australian airport, here's how to proceed:

Lost or Delayed Baggage

Report Immediately at the Airport

Upon realizing your baggage is missing, promptly visit the baggage services desk at your arrival airport. They will assist you in filing a Property Irregularity Report (PIR) and provide a reference number for tracking.

Contact the Ground Handling Agent

Cathay Pacific partners with ground handling agents at Australian airports:

Sydney Airport (SYD):

Agent: Dnata

Phone: +61 2 9169 4485

Email: baggageservices@dnata.com

Melbourne Airport (MEL):

Agent: Menzies Aviation

Phone: +61 3 9338 4122

Email: mel_cargo@cathaypacific.com

Brisbane Airport (BNE):

Phone: +61 7 3211 7330

Fax: +61 7 3211 7340

Adelaide Airport (ADL):

Phone: +61 8 8234 3488

Fax: +61 8 8234 4288

Perth Airport (PER):

Phone: +61 8 9486 9111

Fax: +61 8 9486 9711

Submit an Online Claim

If you couldn't report the issue at the airport, you can submit a claim online through Cathay Pacific's baggage claim form.

Lost Items Onboard or at the Airport

Onboard Items:

If you believe you left an item on the aircraft, contact Cathay Pacific's customer service at +61 131 747 (available 24/7 within Australia).

Within Airport Premises:

For items lost within the airport terminals, reach out to the respective airport's Lost and Found department. For example, Sydney Airport's Lost Property office can be contacted for items lost in Terminal 1.

Always retain your boarding pass and baggage claim tags, as they are essential for tracking and recovering lost items.

For further information on lost items, please contact Cathay Pacific directly at +61 131 747.