Cathay Pacific Cancellation and Refund

Cathay Pacific Cancellation and Refund

Cathay Pacific offers a flexible cancellation and refund policy tailored to various fare types and booking methods.

24-Hour Free Cancellation

Passengers who book directly through Cathay Pacific's website or mobile app can cancel their reservation within 24 hours of booking and receive a full refund, provided the departure is at least seven days away. This policy applies to all fare types, including non-refundable tickets.

Fare Rules and Refund Eligibility

Refundable fares (such as First Flex or Business Flex) typically allow full refunds without cancellation fees.

Non-refundable fares may only refund taxes and surcharges; cancellation fees often apply.

Partially used tickets may be eligible for a prorated refund, depending on the fare conditions.

Award tickets canceled by members may incur a fee, with miles and taxes refunded accordingly.

Cancellation Process

Cancellations can be made via the “Manage Booking” section on Cathay Pacific’s website or mobile app. Alternatively, passengers can contact customer service. If the ticket was purchased through a travel agent, cancellations must be handled through the agent.

Refund Processing

Refunds are typically processed within 7 to 14 business days, depending on the payment method.

Special Circumstances

In cases of flight cancellations by Cathay Pacific, passengers are entitled to a full refund or rebooking at no additional cost. For medical emergencies, supporting documentation may be required to process a refund or waive fees.

Passengers are encouraged to review the specific terms and conditions associated with their ticket and consider travel insurance for additional protection..

For more detailed assistance on cancellation and refund terms, please contact Cathay Pacific directly at +61 131 747.