Malaysia Airlines Cancellation and Refund

Malaysia Airlines Cancellation and Refund

Flight Cancellations by Passengers

Voluntary Cancellation: Passengers may cancel their booking, but cancellation fees may apply, depending on the fare class and timing of the cancellation.

Refundable Tickets: Eligible for partial or full refunds based on the fare conditions at the time of purchase.

Non-Refundable Tickets: Usually not eligible for a refund; however, taxes and airport fees may be refundable where applicable.

Flight Cancellations by Malaysia Airlines

If the airline cancels your flight, you are entitled to:

• A full refund of the ticket value, or

• A free rebooking on the next available Malaysia Airlines flight.

In certain cases, the airline may also provide compensation for essential expenses (e.g., meals or hotel accommodation), depending on the nature of the disruption.

Refund Process

Refund requests can be made via:

• Malaysia Airlines sales offices

• Your travel agent

• Customer service channels

• You will need to provide:

• Ticket or booking reference

• Proof of payment

• Valid identification

Processing Time: Refunds may take several days to a few weeks, depending on the payment method used and the complexity of the booking.

Additional Notes

Group bookings and promotional fares may be subject to different cancellation and refund terms.

Passengers are advised to review their fare conditions before canceling.

For more detailed assistance on cancellation and refund terms, please contact Malaysia Airlines Global Contact Centre: 132627 (within Australia) or email to gccc.reservations@malaysiaairlines.com.