Qantas Lost & Found in Australia Airports

Qantas Lost & Found

If you’ve misplaced an item while flying with Qantas or at an Australian airport, the airline provides dedicated Lost & Found services to assist you. The handling of lost items depends on where the item was lost — on board the aircraft, at the airport terminal, or at security checkpoints.

For items lost on board a Qantas flight, passengers should contact the Qantas baggage services counter at their arrival airport as soon as possible. Each major airport in Australia, such as Sydney, Melbourne, Brisbane, Perth, and Adelaide, has a Qantas Lost Property team or a designated ground handling partner managing lost items. Found items are typically held for a limited time, so prompt inquiries are encouraged.

If the item was left in a Qantas Lounge, travelers should report the loss to lounge staff directly or call the lounge contact number for the specific airport.

For belongings misplaced in airport terminals or at security screening areas, passengers are advised to contact the airport’s Lost Property Office, as these are handled by airport authorities and not directly by Qantas.

When filing a lost item report, it helps to provide specific details such as the flight number, travel date, seat number, and a description of the item. Some airports also offer online lost item forms via their websites for greater convenience.

Qantas aims to reunite passengers with their lost belongings efficiently, but recovery cannot be guaranteed in all cases. It's always advisable to label valuable items with contact information for easier identification.

For further information on lost items, please contact Qantas Airways Call Center at 13 13 13 or 61 7 3815 8000 if you're calling from outside Australia.