Qantas Cancellation and Refund

Qantas Cancellation and Refund

Qantas Airways offers flexible cancellation and refund options, depending on the fare type purchased and the circumstances of the cancellation. Passengers are encouraged to review the fare conditions at the time of booking, as rules vary between Economy, Premium Economy, Business, and First Class tickets.

For flexible fares, cancellations are generally permitted with full or partial refunds, either to the original form of payment or as a travel credit. These fares may also allow changes without incurring fees. Red e-Deal or other discounted fares typically have stricter rules and may not be refundable, though a credit voucher might be issued for future travel, subject to applicable conditions.

If a booking is canceled within 24 hours of purchase, and the flight is more than seven days away, a full refund may be available in line with Qantas' commitment to customer service.

Cancellations initiated by Qantas, such as flight disruptions or schedule changes, often entitle passengers to a full refund, a flight change, or a travel credit, depending on preference and availability. In such cases, Qantas generally contacts affected passengers directly.

Refund requests can be submitted online via the "Manage Booking" section of the Qantas website or by contacting Qantas customer service. Processing times vary based on the method of payment and the nature of the refund.

Passengers who booked through third-party travel agents are advised to contact their agent directly for cancellation and refund processing.

For the most accurate information, always refer to the fare conditions attached to your ticket.

Passengers are encouraged to check the specific fare rules on their ticket or contact Qantas for clarification.

For more detailed assistance on cancellation and refund terms, please contact Qantas Airways Call Center at 13 13 13 or 61 7 3815 8000 if you're calling from outside Australia.