Singapore Airlines Lost & Found

Singapore Airlines Lost & Found

If you’ve misplaced an item while traveling with Singapore Airlines, follow these steps:

For Items Left Onboard or Checked Baggage

Report Immediately: Upon arrival, visit the airport's Lost & Found counter and file a report. Keep a copy for your records.

Get a Reference Number: You'll receive a 10-character File Reference Number, which is essential for tracking your case.

Track Your Bag: Use Singapore Airlines' Baggage Portal with your File Reference Number and last name to check the status.

For Items Lost at Changi Airport

Changi Lost & Found: If your item was lost within the airport premises (not onboard), contact Changi Airport Lost & Found Services directly.

For Items Lost in Singapore Airlines Lounges (Singapore)

SATS Lost & Found: SATS manages these lounges. You can report or search for items using their online platform.

Additional Support

Singapore Airlines Lost & Found Office:

Email: baggageservice@hallmark-aviation.com

Phone: +1 (866) 767-2247 ext 2 (24/7)

Fax: +1 (310) 602-6320

Mailing Address:

Central Baggage Services
380 World Way
Los Angeles, CA 90045, USA

If your baggage is still missing after 7 days, contact your local Lost & Found Office or submit a baggage claim. Travel insurance may also help.

For damaged or missing contents, fill out the Singapore Airlines claim form. They typically respond within four working days.

Tip

Act quickly and provide detailed descriptions of your lost items. This improves the chances of recovery.

For further information on lost items, please contact Singapore Airlines Reservation & Ticketing Office in Australia at 13 10 11 (24 hours daily) or email to au_reservations@singaporeair.com.sg.