Thai Airways Lost & Found

Thai Airways Lost & Found

If you’ve lost an item while traveling with Thai Airways in Australia, follow these steps to increase the chances of recovery:

Report Immediately

Contact the lost and found department of the Australian airport where the loss occurred (e.g., Sydney, Melbourne, Brisbane).

For items lost onboard or at check-in/gates, notify Thai Airways staff before leaving the airport.

Submit an Online Claim

Visit the Thai Airways Lost & Found portal (www.thaiairways.com/lostandfound) and fill out a report with details (flight number, seat, item description).

Alternatively, email lostandfound@thaiairways.com with relevant information.

Check with Airport Authorities

Australian airports handle lost items separately. Contact:

Sydney Airport (SYD): +61 2 9667 9583

Melbourne Airport (MEL): +61 3 9297 1802

Brisbane Airport (BNE): +61 7 3406 3190

Follow Up

Thai Airways typically responds within 7 -14 days. Keep your reference number for tracking.

For urgent cases (passports, medications), call the airline’s Australia office at 1300 651 960.

Insurance & Compensation

Valuable items may be covered under travel insurance - check your policy. Thai Airways’ liability is limited under international regulations.

Act quickly, as unclaimed items may be donated or discarded after 90 days..

For further information on lost items, please contact Thai Airways Australia 24/7 Global Contact Centre at +61 2 8357 1660.