Thai Airways Unaccompanied Minors Policy

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Thai Airways offers a Mandatory Unaccompanied Minor (UM) Service for children aged 5 to 11 traveling alone, while passengers aged 12–17 can use the service optionally.

Here’s what parents/guardians need to know when booking from Australia:

Booking Requirements

The service must be arranged at least 48 hours before departure via Thai Airways offices or authorized agents.

Submit a completed Unaccompanied Minor Form, including guardian contact details and pick-up person’s ID.

A fee applies (varies by route; confirm when booking).

Airport Procedures (Australia)

Check-in: Arrive 3 hours before departure at the airport (e.g., Sydney, Melbourne, Brisbane) with the child’s passport, visa (if required), and UM documents.

Escort: Thai Airways staff will guide the child through security, immigration, and boarding.

During the Flight

The child will be seated near cabin crew for supervision.

Meals and entertainment are provided, but special dietary requests should be pre-arranged.

Arrival & Pick-Up

The designated pick-up person must present photo ID and sign a release form at the destination airport.

Delays or changes must be communicated immediately to Thai Airways.

Restrictions

UM service is not available on connecting flights with other airlines.

Flights must be direct or operated solely by Thai Airways.

For further information on Unaccompanied Minors Policy, please contact Thai Airways Australia 24/7 Global Contact Centre at +61 2 8357 1660.

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