Thai Airways Cancellation and Refund

Thai Airways Cancellation and Refund

Cancellation Rules

Refundable Tickets: Can be canceled anytime before departure, with refunds processed as per fare conditions.

Non-Refundable Tickets: May incur cancellation fees, with only eligible taxes refundable.

24-Hour Free Cancellation: Applies to bookings made at least 7 days before departure, allowing full refunds if canceled within 24 hours of purchase (subject to conditions).

How to Cancel

Online: Via "Manage Booking" on thaiairways.com.

Phone: Contact Thai Airways Australia at 1300 651 960.

Airport/Office: Visit a Thai Airways ticket office or airport counter.

Refund Process

Refunds are issued to the original payment method within 7–20 business days.

Processing times may vary for bank transfers or credit cards.

Service fees may apply for cancellations or refund requests.

Exceptions

Flight Disruptions: No cancellation fees apply for flights canceled/delayed by Thai Airways. Passengers may opt for a refund or rebooking.

Medical Emergencies: Refund requests may be considered with valid documentation.

For more detailed assistance on cancellation and refund terms, please contact Thai Airways Australia 24/7 Global Contact Centre at +61 2 8357 1660.