Virgin Australia Lost & Found in Australia Airports

Virgin Australia Lost & Found

If you’ve misplaced an item while flying with Virgin Australia or at an airport in Australia, there are several ways to retrieve it, depending on where it was lost:

Onboard the Aircraft

If you left something on a Virgin Australia flight, contact their Guest Contact Centre at 13 67 89 (within Australia). You can also submit a Lost Property form through their official website. Provide flight number, date, seat number, and item description for faster processing.

At the Airport Terminal or Lounge

If the item was lost in a terminal or Virgin Australia lounge, you must contact the airport’s own lost property office. Major airports like Sydney (SYD), Melbourne (MEL), Brisbane (BNE), and Perth (PER) each manage lost property independently.

Here are key contacts:

Sydney Airport (SYD): +61 2 9667 9111

Melbourne Airport (MEL): +61 3 9297 1318

Brisbane Airport (BNE): Lost Property Form

Perth Airport (PER): lostproperty@perthairport.com.au

At Security Screening

If your item was lost during security checks, contact the security agency at the specific airport.

Note: Items are typically kept for 30–90 days, depending on the airport's policy. Photo ID is required for claiming lost items.

For further information on lost items, please contact Virgin Australia Call Center at 13 67 89 or +61 7 3295 2296 if you're calling from outside Australia.