Virgin Australia Cancellation and Refund

Virgin Australia Cancellation and Refund

Virgin Australia offers flexible cancellation and refund options, depending on the fare type purchased and when you cancel.

Cancellation by Passenger

Economy Lite and Choice Fares: These are generally non-refundable, but passengers can cancel and receive a Travel Credit if cancellation is made before departure.

Economy Flex and Business Fares: These are more flexible and fully refundable if cancelled before the flight departs.

All cancellations must be made via the Virgin Australia website, mobile app, or by calling the Guest Contact Centre at 13 67 89 (within Australia).

Travel Credits

If eligible, passengers receive a Travel Bank credit, valid for 12 months from the issue date. It can be used for flights, seat selection, and baggage fees on future bookings.

Refunds

Refunds to the original payment method are available for Flex and Business fares.

For refundable fares, the process may take up to 21 business days.

Passengers can request a refund via an online form or by contacting customer support.

Flight Disruptions or Airline Cancellations

If Virgin Australia cancels your flight, you are typically offered:

• A free rebooking to a new flight,

• A Travel Bank credit, or

• A full refund, depending on your preference and fare type.

Important Notes

Refunds are subject to fare rules and conditions.

Booking made through travel agents should be cancelled or changed through the agent.

Passengers are encouraged to check the specific fare rules on their ticket or contact Virgin Australia for clarification.

For more detailed assistance on cancellation and refund terms, please contact Virgin Australia Call Center at 13 67 89 or +61 7 3295 2296 if you're calling from outside Australia.