Cargo Claims Officer

Cargo Claims Officer

As a Cargo Claims Officer, you will be responsible for timely processing of all cargo claims received by continuously monitoring discrepancies for cargo and mail in major airports, you will initiate corrective measures and escalate to reporting officer for crucial cases to minimize claim liabilities.

You need to monitor if customer complaints and claims received are recorded and acknowledged. The Cargo Claims Officer will also ensure that all records and files related to claims/discrepancies in a systematic manner and for easy retrieval to comply with legal requirement.

Cargo Claims Officer will establish database and ensure all records related to claims are maintained accurately. Besides the daily duties as mentioned, Cargo Claims Officer will required to assist the Lead Claims Officer in collecting evidence/supportive documents from stations and customers coordinate with inter-departments for processing claims and settlement to expedite the process.

The average Cargo Claims Officer salary in Australia is A$35,000 per annum or A$18 per hour. Entry level positions start at A$28,000 per annum while Cargo Claims Manager can make up to A$70,000 per annum. Average salaries can vary greatly due to company, location, industry, experience and benefits.

Overtime and shift allowances can increase income and some airlines provide subsidised travel after a qualifying period.

There are also many benefits such as annual bonus, retirement plans and medical benefits offered to these positions.

Figures are intended as a guideline only.