Japan Airlines Lost & Found

Japan Airlines Lost & Found

If you’ve lost an item while traveling with Japan Airlines from an Australian airport (e.g., Sydney, Melbourne, Brisbane), the process varies depending on where the item was lost:

Lost Items Onboard a JAL Flight

If you believe you left something onboard the aircraft, please contact the JAL Baggage Services Office at your arrival airport as soon as possible.

Sydney Airport (SYD)

JAL Baggage Services – Sydney International Airport

📞 +61 2 9693 1500 (via ground handler)
🕒 Open during arrival hours of JAL flights

Melbourne Airport (MEL)

JAL Ground Handling Agent (Swissport or equivalent)

📞 Available through the JAL general inquiry line or airport lost & found

Brisbane Airport (BNE)

Contact airport’s baggage services or JAL-appointed ground handler

You may also report the lost item using JAL’s official contact form or reach out through their local Australia office.

Lost Items in the Airport Terminal (Security, Shops, Lounges)

If the item was lost inside the terminal, such as at check-in, boarding gate, or security, please contact the Lost Property Office of the respective airport:

Sydney Airport Lost Property

📞 +61 2 9667 9583
🌐 sydneyairport.com.au

Melbourne Airport Lost Property

📞 +61 3 9297 1805
🌐 melbourneairport.com.au

Brisbane Airport Lost Property

📞 +61 7 3406 3190
🌐 bne.com.au

Always retain your boarding pass and baggage claim tags, as they help identify and recover lost items more quickly.

For further information on lost items, please contact Japan Airlines Office in Australia at 1800-047-489 (Japanese Language) / 1800-531-870 (English / Chinese Language).