Japan Airlines Cancellation and Refund

Japan Airlines Cancellation and Refund

Japan Airlines (JAL) offers flexible cancellation and refund options depending on the fare type, route, and method of booking.

Passengers are encouraged to review the fare rules at the time of purchase, as restrictions and fees may apply.

Voluntary Cancellations

If you choose to cancel your flight, refunds may be available depending on the fare conditions. Fully refundable fares offer cancellation with little or no penalty, while restricted or discounted fares may involve cancellation fees or may be non-refundable.

Refunds can typically be processed through the original point of purchase - whether it's JAL’s website, a travel agency, or a reservation center.

Involuntary Cancellations

If your flight is canceled by JAL due to operational issues, weather, or other unforeseen circumstances, you are entitled to a full refund or the option to rebook on another available flight. No cancellation fees will apply in such cases.

Refund Process

Refunds are generally credited to the original form of payment. Processing times may vary but usually take a few business days. If you booked using miles (JAL Mileage Bank), your miles and associated taxes will be refunded according to program rules.

No-Show Policy

Failure to cancel before departure may result in loss of the ticket value, especially on restricted fares.

How to Cancel

Cancellations can be made online via the JAL website, through customer service, or at airport ticket counters. Passengers are advised to cancel early to minimize penalties.

Passengers are encouraged to check the specific fare rules on their ticket or contact Japan Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Japan Airlines Office in Australia at 1800-047-489 (Japanese Language) / 1800-531-870 (English / Chinese Language).